DGCustomerFirst opens its latest store with a yellow and black theme. As they continue to grow, Dollar General (DG) wishes to make sure their customers are and will always be happy with excellent deals and services. DG wants to continue being the #1 for everyone who is hunting for affordable shopping options.
As thanks to their customers, and as a way to keep customers happy, the DG chain offers a DGCustomerFirst survey. This survey is about guest satisfaction. It contains a series of simple questions that draw information from customers. The queries are about the following: recent shopping experience, the employees who served them, the quality of products available, the prices of products, the offered deals, the store’s cleanliness, and some other questions related to DG.
The customers can give feedback, which the company would use to improve the experience of their clients further. Hence, the survey is hitting two birds with one stone. With the information gathered, DG continues to grow and stays ahead of the competition, which is reported to be increasing.
In return for answering the survey, a customer would receive an entry into sweepstakes where he or she could win a $100 gift card. However, this is not just the upside of this survey. With this survey, a customer gets the chance to speak his or her mind: express likes and dislikes, needs, and desires. DG wants to know all these and hopes to give it to their customers.
The general idea is quite simple. DG encourages its customers to let them know how they can improve, and in doing so, customers continue to enjoy the service they need. Everybody is happy.
- 1 What is Dollar General?
- 2 Get in Touch with Dollar General
- 3 DGCustomerFirst survey and sweepstakes
- 4 Conclusion
What is Dollar General?
If you live in the US, then you are most likely familiar with Dollar General Corporation, the biggest chain of variety stores. J.L. Turner founded it in 1939. Now, its headquarter is in 100 Mission Ridge, Goodlettsville, Tennessee, United States. Its current chair is Michael M. Calbert, and Todd Vasos is the CEO.
The stores sell all sorts of products, from clothes to food. They carry cleaning supplies, home decors, toys, and even seasonal items. It’s like a one-stop-shop where you can find everything that you need. To date, DG’s estimated revenue is $20.349 billion, and that store has 14,000 locations all over the world.
Humble Beginning of Dgcustomerfirst
Hard work is the key to success. This adage is what underpins the achievements of Dollar General. On June 1, 1955, James Luther and his son Cal Turner founded Dollar General in Springfield, Kentucky.
Fatherless at an early age, James Luther worked to support the family instead of attending school. He was a grocery traveling salesman for over a decade before he settled in Kentucky with his family.
James Luther was a true-blue entrepreneur that not even The Great Depression stopped him from venturing into a business. He used the recession as an opportunity to buy and sell already bankrupt general stores. As he did this, his son was learning alongside him.
In 1939, with enough money saved, James and his son Cal opened their general store. It was named J.L. Turner and Son Wholesale. They each put a share of $5,000 to this store.
By 1950, their business has become utterly successful, reaching $2 million in sales. In 1955, the father and son team decided to open the very first Dollar General store. Eventually, with sales rising unstoppably, they transformed all their stores into Dollar Generals.
In 1964, James Luther passed, but the company continued to grow, that four years later, it had reached over $40 million annual sales and $1.5 million annual profit. Four years after James’ passing, The Dollar General also went public and already had 14,000 storefronts worldwide.
In 2000 DG set up a new corporate headquarters in Goodlettsville, Tennessee. By the end of this year, sales exceeded $4 billion. The growth was non-stop that in 2002, it recorded $6 billion in sales, but Cal Jr. retired in 2002.
DG After the Turners
In 2003, David Perdue succeeded Cal, and DG penetrated the grocery market with the Dollar General Market launched in 2003. A year later, Dollar General expanded to low-cost Asian markets. They opened a sourcing office in Hong Kong. In 2007, Perdue resigned, and David Bere became interim CEO.
Today, about eight decades later, DG boasts of 10,000 stores in 44 states. It does not thrive on profit but on social responsibility as it helps its employees, customers, and local communities.
The focus of DG is to make available affordable quality goods to everyone and to make shopping hassle-free, hence the one-stop-shop style. They carry popular brands and have their brands as well.
Truly “America’s neighborhood general store,” DG offers hundreds of products at low prices and with great deals.
Get in Touch with Dollar General
If you are interested in reaching Dollar General, there are many ways to do so. However, before attempting to talk to a human customer service provider, try to check the FAQ first on their official website. You might find answers to your questions there. It is comprehensive.
Nevertheless, if the FAQ has no answer to your query, try other ways to reach them. You can try their Facebook, Twitter, Pinterest, Instagram, or LinkedIn. Just leave your name, phone number, email, address, and details of your concern. They will surely get back to you the soonest possible time.
However, if you want to reach a particular store, you can go to their website and look at the store locator — otherwise, dial 1 877 463 1553 for customer support. Someone will gladly help you out.
DGCustomerFirst survey and sweepstakes
Dollar General wants to gather ideas and opinions of customers because they believe that such information will aid them in improving their services and products. If they can make such an improvement, then they can provide better customer experience.
Customers are not only clients for DG; they are critical to the development of the company. Customers influence decisions related to products and prices via the survey that they answer. DG is also open to criticism and entertains complaints from customers seriously. This openness of DG allows them to maintain standards in all their branches.
The survey and sweepstakes are, therefore, a win-win solution to the company’s need to improve, and for customers’ needs to be satisfied. With this approach, DG, which is already eight decades in the game, can continue thriving and stay on top. Together, the company and customer benefit from the changes that arise from the survey results. Of course, there is also the factor of the prize from the sweepstakes.
Joining the survey
To join the survey, you need to sign up at https://www.dgcustomerfirst.com using a survey code, which you could get from your latest receipt from any Dollar General store. Once you are signed up, fill in some details like the store number where you made the purchase, the time and date of your purchase. It is, therefore, vital that you keep your DG store receipts.
The survey only takes a few minutes, plus answering it makes you eligible to join the sweepstakes, which take place every week. Every participant may have one entry per week. This entry makes you likely to win one of the ten $100 gift cards that DG would be giving away weekly.
This survey and sweepstakes are open to anyone with or without a purchase receipt. The participant must be residing in the US or of the District of Columbia and must be at least 18 years old.
However, any employee of the sponsor is not eligible to join. The same applies to an immediate family member of any employee of DG, its affiliates, or its other related third parties.
Step-by-step Guide to Join the Sweepstakes
Here is a guide on how you can join the DGCustomerFirst sweepstakes:
- Open any internet browser (it could be Chrome, Edge, Firefox or Internet Explorer)
- Type https://www.dgcustomerfirst.com in the address bar.
- There are options for languages, but the default is English. If you prefer this language, then you may start filling in the fields.
- If you wish to switch to Spanish, then press the Spanish language button. The page will reload now in Spanish.
- When you enter the store number, put a 0 (zero) at the beginning, then the time the receipt was printed out.
- Encode the 15 digits code that you find at the bottom of your receipt. This number is a unique code.
- Once the code is accepted, you may click start.
- Questions will not start to show, and you may go ahead and answer the questions. There are options for answers, so pick the best answer for you.
- Best to answer all questions so you could finish the survey and join the sweepstakes. Expect questions like your level of satisfaction or dissatisfaction about the stores, the products, the employees, the arrangement of goods, the service, the cleanliness, the facilities, the prices, and questions related to your visit.
- When you are done answering all these questions, you will go straight to the final page. You must enter your full name, valid phone number, and email address.
- Once you finish all these, you will receive an entry number with the draw. Remember that you can only have one entry per period, and a period is one week.
Joining the Sweepstakes Without A Purchase
Even if you did not make a purchase, you could still enter the sweepstakes. However, you must do so by sending in a snail mail. Here are the details that you need to write on a 3 ½ x 5-inch card.”
- handwrite your full name
- give a valid street address,
- provide your email address,
- give your city, state, and ZIP code.
- Provide a valid phone number
- Include your date of birth using the format MM/DD/YYYY.
Make sure you have enough postage because the card is not in an envelope. You also need a legible return address to receive your entry for the next draw period. Once you finish, send your card to this address:
|Dollar General Survey Sweepstakes|
|P.O. Box 251328|
|West Bloomfield, MI 4832|
Dollar General Sweepstakes Rules
- With or without purchase to enter
- Must be residing in the US or of the District of Columbia
- Must be at least 18+ years old
- One entry/person/entry period only
- Be sure to read the full survey sweepstakes terms and conditions
What Do You Win?
An administrator does the draw and will pick ten entries randomly. These entries will come from those received during the entry period. Each one of the ten winners will get a $100 gift card that they can use to shop at any Dollar General store.
There may be cases when the company would award each survey participant with a coupon code that is usable for the next purchase at a DG store. Participants must print out this coupon code or write it down on the receipt so they could use it to refund in their next shopping at a DG store. Fill out the survey every week for a better chance to win the sweepstakes.
If You Win
Winners will receive a phone call or email. They will be required to submit a street address within three days from notification time. The gift card would be mailed-in to the address that the winners would provide. It would take 6 to 8 weeks to get into the winners’ mailboxes. Remember that the prize is not transferable
If you want a better experience with DG Stores, we suggest you join the DG Customer First Survey. This way, you do not only get a chance to win a prize but you also get to have a more improved shopping experience.
We hope we have helped you have an idea about how you could help DG improve and at the same time, win a gift card while doing so. If you have any engaging experience with DG or their survey, feel free to share it with us through the comment section below. Just the same, if you have questions and suggestions, make a comment below.